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Fraud prevention in the contact center IVR - the missing link

Consider this:  

While most organizations are focused on security and fraud prevention across their vulnerable access points, one old channel is forgotten – the contact center.

Taking it deeper, most fraud prevention in the contact center occurs with live agents, so who’s watching the front door – the IVR? 

The IVR is the missing link in fraud prevention, and I bet you didn’t know that.

Find out why this old fraud channel is the new frontier for criminals. 

Download the Infographic: Why Fraudsters Love Contact Centers (Especially IVR) 

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