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After addressing some basic questions in part 1 of our Ask the Expert Series about machine learning based on a recent market poll, we are continuing the conversation about machine learning and what it actually means for your business in part 2.

Listen to this 30-minute discussion with Joe Dumoulin, Chief Technology & Innovation Officer of Verint Intelligent Self-Service and Jen Snell, Vice President, Product Marketing of Verint Intelligent Self-Service to better understand some of the challenges of machine learning for your business, the problems to solve, how to apply the right resources and evaluate the system after implementation, and discover:

  • What does machine learning mean for businesses?
  • What are the challenges of machine learning?
  • How do you evaluate whether machine learning is useful and successful?
  • How do you make machine learning happen?
  • How does machine learning fail and how can you fix it?
  • What's the most important thing to know about machine learning?


  Joe D Circle

Joe Dumoulin

Chief Technology & Innovation Officer, Verint Intelligent Self-Service

Joe has been working as a professional programmer since 1985, focusing on optimization methods relevant to manufacturing and enterprise processes. In his current role as CTIO of Verint Intelligent Self-Service, his work centers around machine learning and natural language processing and managing a research team.

 Jen S Circle

Jen Snell

VP, Product Marketing, Verint Intelligent Self-Service

As Vice President, Product Marketing, Jen leads the marketing strategy, sales enablement, relationship management brand enhancement, media relations, and market share growth across the Verint Intelligent Self-Service business unit.


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