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Customer Story

See how My:Time helped a state government prepaid card program engage with its constituents..

Customer Story - How one state government improved constituent engagementHow One Government Prepaid Card Program Embraced Change

Get this customer story and learn how a state government deployed My:Time™ to engage with Electronic Benefit Transfer (EBT) program participants. 

This My:Time deployment achieved:
  • 96% usage rate on mobile devices
  • 60% reduction in IVR call volume from My:Time users
  • Rated 9.7 out of 10 by contact center agents

Above all, My:Time created a better experience for people who rely on the state's public assistance program for daily necessitites. 

See how this government embraced the digital transformation of its constituents, and achieved results that exceeded expectations.

My:Time in Government

My:Time Customer Engagement Platform

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