Customer Engagement is Free
My:Time™ Reduces the Cost of Customer Engagement
- My:Time interactions cost less than other channels like phone and email
- Consumers prefer My:Time, so they use it more often than other channels
- My:Time (a lower cost channel) attracts traffic from higher cost channels
My:Time Increases Live Agent Efficiency
- Agents can handle multiple, simultaneous My:Time conversations
- Agents claim they can provide better service with My:Time
- With My:Time, escalations in the contact center virtually disappear
My:Time Makes Apps More "Sticky" Which Can Lead to Higher Conversion Rates
- Customers can get assistance without leaving your app
- Higher customer satisfaction can build preference and loyalty
Improve Customer Engagement
- Increase customer satisfaction
- Improve customer loyalty
- Make web and mobile apps stickier
Increase Self-Service Utilization
- Increase transaction success
- Become trusted starting point
Reduce Costs in the Voice Channel
- Fewer phone calls
- Lower IVR call volume
- Reduce telco costs
Reduce Costs in Email Channel and Web Chat
- Fewer email interactions
- Lower cost than web chat
Wipe Out Escalations
- With My:TIme, escalations in the contact center virtually disappear
