Contact Solutions Supports Multiple Agencies with
Highly Effective, Affordable Technologies
Contact Solutions is proud to provide the State of Georgia with hosted contact center (HCC) solutions. The State’s collaborative effort to streamline HCC bid processes, which involved decision makers across Human Services, Corrections and other agencies, has consolidated and prequalified a pool of HCC vendors for agencies to choose from.
As an approved HCC vendor, Contact Solutions delivers multilingual, multi-channel interactive voice response (IVR) and contact center infrastructure solutions for Georgia’s citizens and state workers. We have been effectively supporting Georgia programs for almost a decade to help the State modernize processes and quickly address constituent needs. (See HCC contract here)
Our cloud-based technologies have been proven in successful deployments supporting 56 programs in 43 states over the last decade. They reflect our extensive experience in the government sector and strong focus on large-scale contact center operations.
A secure, cloud-based, dynamic, self-service platform that leverages a robust business intelligence framework to create highly personalized experiences.
A highly flexible, customizable web-based platform that offers powerful contact center capabilities that optimize citizen engagement with HCC representatives.
Remote access via web-based services
Real-time reporting of constituent and agent interaction data for trending and business intelligence
Superior in-app multi-modal messaging capabilities and notifications
Continuous improvement process throughout the contract. Contact Solutions provides system fine-tuning on an ongoing basis.
High-level client support and project management.
Guaranteed results (2-E RFQ statement of work).
To date, Contact Solutions has been chosen by six Georgia agencies to provide HCC services with innovative and powerful IVR and workflow solutions that address their specific challenges and deliver multiple benefits to constituents, staff and the organization.
Contact Solutions implemented our technologies in just 60 days, with no agency downtime.