The Nooks and Crannies of Customer Engagement
When it comes to delivering truly modern customer engagement across all the nooks and crannies of an enterprise, one thing is clear.
It’s not clear.
With all the innovation and movement in the customer engagement space these days…not to mention the incredible chasm that exists between technology early adopters, the mainstream, and the laggards, what one organization may consider modern, another tried seven months ago…and yet another 18 months ago.
So what is clear?