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Digital Engagement Blog

Sameer Siddiqui

Recent Posts by Sameer Siddiqui:

Continuous Customer Engagement From Web to Mobile and Back Again

We just made a big announcement. Huge in fact.

We have released the latest generation of our digital engagement solution, My:Time™ 3.0, which will allow enterprises to provide an entirely new way to proactively engage customers with a never-before-seen continuous service experience across digital channels.

Topics: Customer Engagement Digital Context Customer Acquisition

Creating Right Time Experiences in Mobile Engagement

“Mobile” is quickly becoming a sizzling hot term, a word that offers businesses endless opportunities, and also a source of headaches. What does “mobile” mean to your business?

As businesses look for innovative new ways to communicate with their customers, they are turning more and more to mobile, which offers a new and compelling channel for research, sales and customer care. Mobile engagement offers what Lopez research refers to as a “right-time” experience - the opportunity to offer the right information, on a consumer’s device of choice, exactly when they need it.

Topics: Mobile Engagement

In-App Customer Care is the Missing Link to Mobile Engagement

Retailers, banks, businesses large and small are pouring money into their mobile apps. However, there is one item they continue to forget: Customer care.

Topics: Customer Care Mobile Engagement