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Digital Engagement Blog

Matt Pyke

Recent Posts by Matt Pyke:

The Mashup In Your Pocket: Bots, Messaging, and Mobile Apps

We live in the future.

What seemed like science fiction just a few years ago? 

It’s coming.

It’s happening.

It’s REAL.

The thing is, your customers already have the future right in their pockets. You do too. We all do.

Heck…you might even be reading this blog post on it.

It’s on your mobile device. In it, really…and also across the connected universe of devices and networks and servers everywhere.

Though you (and all your customers) may think it is, the device in your pocket is no longer your phone. It is a whole lot more. Especially as both Apple and Google have announced extended use of messaging tools on the device, the device formerly known as your phone is now your virtual assistant.

Why?

Topics: Customer Engagement Customer Care Customer Experience Messaging Apps