Chatbots and intelligent messaging solutions can help you deliver smarter customer service with a better customer experience at a very attractive cost per contact. To achieve the kind of results that get you promoted, it's important to consider a customer service solution in its entirety. Overlook one key element of the solution stack, and it'll never achieve its natural flow.
We use the technology stack in this post to talk about goal and transaction oriented Chatbots both internally and with our customers. You can use it as a checklist to make sure you're not overlooking a critical part of a Chatbot solution for customer service.