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Digital Engagement Blog

You're Not Ready For A Fluid Customer Journey

Industry analysts (Gartner, Forrester, et al) sometimes look over the horizon and alert us to new things we don't yet see.

We recently spoke with several industry analysts who had surprising observations and forecasts that, if true, are creating problems and risks for us right now.

Here are a few highlights about where analysts think customer engagement is headed and why our problem may be about to get worse.

Topics: Digital Context Customer Experience Mobile Engagement

The Future of Messaging Apps

Download this new Forrester Report:  The Future of Messaging Apps

I recently downloaded two apps onto my Samsung 6S phone: Google Allo and TalkType.  Allo is an intelligent agent (Google Assistant) that resides in the Google messaging app (Allo).  TalkType is a voice interface that allows you to use voice as the primary interface and input (the keyboard becomes secondary) for “typing” a message in any app.

Topics: Messaging Apps Digital Context Customer Experience Customer Engagement