Enterprises have been using our solutions to engage customers for over 12 years. Today our IVR platform supports over 1.5 billion calls a year. This vantage point has allowed us to observe how customer expectations and behaviors are changing across a wide set of industries.One critical thing we see first hand is that consumers are radically shifting their expectations and behaviors. The shift started with mobility and now it’s picking up steam.
Others are talking about this as well: