John Hibel, on Sep 27, 2014 1:59:00 PM
The other day I went shopping for shoes, and I had the worst shopping experience ever. I’m not going to name the store, but it’s one that you would know. I was virtually alone browsing the merchandise, looking at business casual work shoes to get me through the colder weather that will soon be upon us.
Sameer Siddiqui, on Sep 23, 2014 1:32:00 PM
Retailers, banks, businesses large and small are pouring money into their mobile apps. However, there is one item they continue to forget: Customer care.
What would happen if you woke up tomorrow morning and realized you were spending millions of dollars trying to solve the wrong problem?
Earlier this week, ridesharing innovator Uber announced that it has partnered with nearly a dozen companies to allow users to directly order rides from within their apps. If a user is in the parent app of any of Uber’s selected partners, including OpenTable, Starbucks, and United Airlines, they can directly order a ride without having to close the existing app and then open the Uber app. “Uber” brilliant idea, isn’t it?