Today's consumers are going digital.
They live their lives differently, and they expect to engage differently.
To reach them, it takes a new kind of customer experience.
My:Time™ Customer Engagement for the Digital Consumer.
Amy is shopping on your web site. She has some questions, but doesn't have time to scroll through FAQs and isn't in the mood to talk to a salesperson.
Dave gets into a fender bender and stands fuming on the side of the road. He calls your insurance claim center to report the accident, but all agents are busy. His patience is wearing thin.
Chris has been in a conversation with one of your customer service agents for the last ten minutes disputing a credit card charge. When his daughter asks him for help with her homework, he's afraid to stop before he has the dispute resolved.
A Common Engagement Experience Across Devices.
Add My:Time to your web site, mobile web, or smartphone self-service apps. Leverage My:Time to extend your app's self-service capabilities and provide a seamless transition to live assistance. Provide a new, highly differentiated digital messaging experience that persists across devices and over time.
Integrated to Enterprise Systems.
Integrate My:Time to your CRM and other systems to enable enhanced self-service and customer engagement. Start quickly with My:Time's own agent desktop environment, or integrate to your existing contact center agent desktop to maximize productivity.
Driven by the Power of the My:Time Cloud.
But it's the cloud that gives My:Time the power to create an entirely new customer experience that seamlessly crosses devices, channels, and time. Click here to learn more about the unique digital engagement features that define the My:Time experience.
Engage Differently with My:Time
