VP of Operations Contact Center Survival Guide

John Foote has been in your shoes:  For the past 20 years he has run contact centers for Fortune 500 companies.  And he knows the pressure you face every single day.

In this eBook and survival guide, John provides hard lessons learned that will help you win in six critial areas: 

• Call Center Costs
• Customer Experience (CX)
• Mobile Customer Care
  
• Agent Churn
• Agent Productivity
• CX as a Differentiator

Read the eBook and get John's insights to help you today.