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Fraud Prevention in the Contact Center

How Government Agencies Can Use IVR Analytics to Prevent Fraud

Recently our very own Tim McCurry, Director of IVR Solutions, was featured in WashingtonExec. In his interview, Tim provided fresh insights on how government agencies can use real time IVR analytics to prevent and combat fraud. He provides a sneak peak into the type of new projects his team is working on this year. Check out the full interview

Topics: Industry Insights IVR Security EBT Fraud

How Government Agencies can Guard Against EBT Fraud

Constituents who take part in State and Local Government Programs, from WIC and SNAP, to unemployment and health insurance - or complete any other interaction where the individual shares information about themselves, their family members, and their personal status - are prime targets for fraudsters waiting anxiously to grab-n-go with their valuable information and funds.
Topics: IVR Security EBT Fraud