Three out of four consumers have changed their behavior due to the threat of cyber crime. Fraudsters will fear-monger by any means necessary: pop-up alerts, loud threats, and deceitful warnings. They will do anything to trick an alarmed user into falling for the con. Whether you are a business, government agency, enterprise, or financial service, you are all at risk.
While there are a lot of eyes and ears on cyber security, whose watching out for the contact centers? Recently, an owner of a local café in New London, Connecticut was a victim of phone fraud. The owner got a call from a man purportedly from his utility company threatening to shut off the restaurant's power if he didn't pay a past-due bill within 45 minutes.