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Fraud Prevention in the Contact Center

How Government Agencies Can Use IVR Analytics to Prevent Fraud

shutterstock_460759579.jpgRecently our very own Tim McCurry, Director of IVR Solutions, was featured in WashingtonExec. In his interview, Tim provided fresh insights on how government agencies can use real time IVR analytics to prevent and combat fraud. He provides a sneak peak into the type of new projects his team is working on this year. Check out the full interview

Infographic facts about fraud in the contact center

Fraud Infographic

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Topics: Industry Insights IVR Security EBT Fraud