<img height="1" width="1" alt="" style="display:none;" src="//www.bizographics.com/collect/?pid=5286&amp;fmt=gif">

Fraud Prevention in the Contact Center

Tips For Contact Center Fraud Prevention

Fraud presents a major threat to both the consumer and your business. Some tips to keep in mind:

  1. Fraud is more dangerous than ever before. There is at least one mega-breach per quarter, with greater than 10 million customer records compromised, and the FBI estimates that more than 1000 retailers are currently under assault with the same malware used in the Target breach.
Topics: IVR Security Fraud Stats

How to Prevent Fraud in the Contact Center

Fraudsters often try to connect with contact centers, like reaching out to a company’s IVR system to see if they can gain additional information about an account such as a PIN that can be used to complete an account takeover or to steal larger sums.

Our Adaptive Fraud Prevention Solution is able to use 60 different variables to identify the early signs of fraud behavior before fraud actually happens including call velocity and duration, interaction and exit point data, caller history, and acceleration of activity from a single phone over a short period of time. 

Topics: IVR Security