To report a problem or an issue with your Contact Solutions service, please submit a support ticket to the following email address:
Tips for sending your support ticket email:
Cc: Add email addresses for anyone else you want to receive this notification. (Note: All addressees will receive updates to the issue ticket created.)
Subject: Include a Short Description here
Body: Include the following information:
- Application Code: Provided by your PM or email the Client Help Desk to obtain.
- Product: Use one of the following – Inbound IVR; Outbound IVR; Surveys; NexxPhase, SmartCare, NIT Other.
- Priority: Use one of the following – Low; Normal; High; Urgent (Note: Base this rating on the impact your issue has to your business.)
- Issue Category: Use one of the following – Subscription to a Report; Optimization Portal Access; Call Trace; IVR Issue; Enhancement Request; Data Feed Issue; Other.
- Issue Description: Provide a detailed description of your Request or Issue.
- Contact Information: First and last name, email and phone number. (Note: This information should be for the person responsible for working with the Client Help Desk to resolve the issue.)