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Citizen Engagement Blog

Government Podcast: Knocking out the Government Program Fraudster

Identifying and stopping fraud in the contact center is not a one-two punch. It takes intelligence and action combined in a thoughtful manner that critically monitors and detects the good from the bad, in real time and over time, depending on your needs and goals.

As we dig deeper into fraud attacks, so too does the story expand to a beneficial conclusion…for your citizens and government, that is. Dean D’Adamo, of Contact Solutions a Verint Company, challenges you to be the knock-out champion in the war against fraud. 

Topics: Fraud Prevention Government customer service IVR Security

Government Podcast: The Deeper Contact Center Impact of Cyber Attacks

Fraudsters are tricky fellows, and it only takes a few good ones to establish a fruitful and steady flow of criminal activity against your citizens. Unfortunately we know more than a few are lurking in not so obvious places. Dean D’Adamo, of Contact Solutions a Verint Company, addresses the profound effect that fraudulent activities have on your government programs, and steps you can take to stop them in their tracks.

Topics: Fraud Prevention Government customer service IVR Security

Government Podcast: Following Cyber Attacks to the Contact Center

Cyber crimes are a hot topic for a reason. They impact millions of citizens, organizations and public trust. But the crimes don’t stop there, as the money flows – and the plethora of valuable information – the bad guys and gals are hot on its trails. In this podcast, Dean D’Adamo, Senior Director, Government at Contact Solutions a Verint Company, provides insights into cyber attacks in the contact center.

Topics: Fraud Prevention Government customer service IVR Security

Highlights on Fraud Prevention from the EBT Next Gen Conference

At the recent EBT Next Gen Conference in Clearwater Beach, FL over 300 EBT stakeholders came together at this annual event to address the latest issues, concerns and regulations facing government EBT card programs, and fraud identification and governance played a prominent role in that discussion.

Fraud tracking and prevention was a particular focus at the Plenary Session: Front Page Focus-issues and concerns facing the EBT Industry.  Four distinguished panelists from state, vendor, consulting, and advocacy organizations participated to delve deeper.

Topics: IVR Security EBT Fraud Fraud Prevention IVR Business Case Fraud Analytics