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Citizen Engagement Blog

Government Podcast: Following Cyber Attacks to the Contact Center

Cyber crimes are a hot topic for a reason. They impact millions of citizens, organizations and public trust. But the crimes don’t stop there, as the money flows – and the plethora of valuable information – the bad guys and gals are hot on its trails. In this podcast, Dean D’Adamo, Senior Director, Government at Contact Solutions a Verint Company, provides insights into cyber attacks in the contact center.

Fraudulent activity occurs wherever there is an access point to get and share information with citizens.  The contact center is no different in that regard.

This 2 ½ minute podcast will provide clearer insight into this problem.

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You might also like these related podcasts: 

The Deeper Contact Center Impact of Cyber Attacks >

Knocking out the Government Program Fraudster > 

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Topics: Fraud Prevention Government customer service IVR Security