<img height="1" width="1" alt="" style="display:none;" src="//www.bizographics.com/collect/?pid=5286&amp;fmt=gif">

Citizen Engagement Blog

Government Podcast: The Deeper Contact Center Impact of Cyber Attacks

Fraudsters are tricky fellows, and it only takes a few good ones to establish a fruitful and steady flow of criminal activity against your citizens. Unfortunately we know more than a few are lurking in not so obvious places. Dean D’Adamo, of Contact Solutions a Verint Company, addresses the profound effect that fraudulent activities have on your government programs, and steps you can take to stop them in their tracks.

Expanding your view from cyber to contact center reveals truths that shed light on the broader government program fraud problem.

This 2 ½ minute podcast will provide clearer insight and next steps.

Click to play:

 

You might also like these related podcasts: 

Following Cyber Attacks to the Contact Center >

Knocking out the Government Program Fraudster > 

fraud gry thinpaperbacka5_1132x866 (1).jpg

Want the latest scoop on contact center fraud?

eBook: Top Trends in IVR Contact Center Fraud Prevention

Get the eBook >

Topics: Fraud Prevention Government customer service IVR Security