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Citizen Engagement Blog

Government Podcast: The Deeper Contact Center Impact of Cyber Attacks

Fraudsters are tricky fellows, and it only takes a few good ones to establish a fruitful and steady flow of criminal activity against your citizens. Unfortunately we know more than a few are lurking in not so obvious places. Dean D’Adamo, of Contact Solutions a Verint Company, addresses the profound effect that fraudulent activities have on your government programs, and steps you can take to stop them in their tracks.

Expanding your view from cyber to contact center reveals truths that shed light on the broader government program fraud problem.

This 2 ½ minute podcast will provide clearer insight and next steps.

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You might also like these related podcasts: 

Following Cyber Attacks to the Contact Center >

Knocking out the Government Program Fraudster > 

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Topics: IVR Security Fraud Prevention Public Sector