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Citizen Engagement Blog

Government Podcast: The Deeper Contact Center Impact of Cyber Attacks

Fraudsters are tricky fellows, and it only takes a few good ones to establish a fruitful and steady flow of criminal activity against your citizens. Unfortunately we know more than a few are lurking in not so obvious places. Dean D’Adamo, of Contact Solutions a Verint Company, addresses the profound effect that fraudulent activities have on your government programs, and steps you can take to stop them in their tracks.

Topics: Fraud Prevention Government customer service IVR Security

Government Podcast: Following Cyber Attacks to the Contact Center

Cyber crimes are a hot topic for a reason. They impact millions of citizens, organizations and public trust. But the crimes don’t stop there, as the money flows – and the plethora of valuable information – the bad guys and gals are hot on its trails. In this podcast, Dean D’Adamo, Senior Director, Government at Contact Solutions a Verint Company, provides insights into cyber attacks in the contact center.

Topics: Fraud Prevention Government customer service IVR Security