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Citizen Engagement Blog

IVR Drives CX Enhancements for Large Municipal Transportation Authority

Transportation depends on fast customer service to serve citizens on-the-go. Today we announced our latest implementation of voice self-service and speech technology implented to solve government and citizen needs.  This new contract introduces IVR self-service to a large initiative to support its modernization goals to bring:

  • Better customer service
  • Improved customer experience (CX)
  • Secure, improved way to interact with common transportation interactions

Read the full press release to learn more.

Topics: IVR Open Government Customer Care IVR Security