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Citizen Engagement Blog

Better Citizen Engagement in Healthcare Programs

Healthcare is a touchy subject. Throw in program management complexities government healthcare participants don’t see and your program will develop chronic aches and pains at the 10-point level.

For example, the well-publicized, glitch-filled Affordable Care Act enrollment launch last year shined a spotlight on citizen frustration with government health insurance programs. The Healthcare.gov website has since been fixed, but the fallout has been slower to dissipate. State and local health programs, particularly Medicaid, the Children’s Health Insurance Program (CHIP) and the health insurance exchanges (HIX) are under greater scrutiny than ever.

Topics: Process Improvement Human Services

New Rules for Citizen Engagement in the Justice System

Do you feel that your constituents want to run the other way instead of dealing with your court and corrections system processes? And I don’t mean jumping bail or the sudden urge to “head out of town.” I’m talking about the IDEA of dealing with a complex and time-consuming process to get information or resolve an issue that affects them. No one’s lining up to be first in line like a Black Friday sale, are they? There are better ways and new rules that make “By the Book” justice system procedures and services easier to handle by your constituents and public employees.

Topics: Industry Insights Justice System

State EBT Procurement Best Practices

Navigating the procurement RFP process has always been tricky. At a recent conference, Karen Painter-Jaquess, Director of the State Systems Office in the USDA Food and Nutrition Service, offered these best practices for State EBT Administrators to engage successfully with vendors and obtain optimal contracts with their SNAP and WIC procurement processes.

Topics: Industry Insights Process Improvement