Healthcare is a touchy subject. Throw in program management complexities government healthcare participants don’t see and your program will develop chronic aches and pains at the 10-point level.
For example, the well-publicized, glitch-filled Affordable Care Act enrollment launch last year shined a spotlight on citizen frustration with government health insurance programs. The Healthcare.gov website has since been fixed, but the fallout has been slower to dissipate. State and local health programs, particularly Medicaid, the Children’s Health Insurance Program (CHIP) and the health insurance exchanges (HIX) are under greater scrutiny than ever.