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A fractured brand experience - customer experience research on mobile care

How to Avoid Fractured Customer Care

Looking for a fractured brand experience? There's an app for that-- and it could be yours.  We asked 1200 consumers to tell us about their experience with mobile customer care, and the findings suggest many opportunities for improvement.

Read this exclusive whitepaper and you will learn:

  • How consumers are using mobile customer care features in mobile apps

  • What consumers like and dislike about mobile care today

  • How mass adoption of smartphones has impacted brand experience

With 17 pages of survey results, analysis, and findings, this whitepaper provides insights you can use to improve customer care and protect your mobile brand experience. 

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A fractured brand experience - CX research on mobile customer care