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Personalization ebookSolving a customer need in the IVR doesn’t have to be a chore.

So why does the idea of calling customer service bring to mind images of our phone calls “lost in space” while the contact center IVR takes us through redundant steps and irrelevant menus?

Conventional IVRs aren’t built to deliver a personalized experience, so the customer loses out. When they lose, eventually so do you.

Get the Personalization eBook to learn more.

 

    

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