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Adaptive IVR Blog

End of Year Top Read and Watch Lists


As you close out the calendar year, catch up with these top articles and videos.

The calendar year may be coming to a close, but customer service is only picking up for many of us.

So what does that mean for you? Has your customer service been naughty or nice this year? And next year, are you planning to be on the” good list” or the “very, very good list?” (Hey, if there was a “very, very good list,” you sure would target it, wouldn’t you?)

One thing’s for sure, we are absolutely committed to helping you stay at the top of the “very, very good list,” and look forward to supporting your business in the future.


Enjoy these YouTube customer service snafu videos. Ouch!

Customer service movie montage
I’m not a man
Misunderstood customer
Youngest Call Center Agent (4 Years Old)
Mr. Bean



Check out these top articles as you bring in the new year.

Leadership in the age of the customer (Forrester)
The Surprising (and counter-intuitive) Truth About Customer Service (Contact Solutions)
CIOs Must Operate at the Speed of the Customer (Forrester)
Rev Up the Pulse of Contact Center Operations (Contact Solutions)
4 Leadership Lessons from 1,955 Days as a POW (Forbes)

Wishing you a happy new year,

Your friends at Contact Solutions


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Topics: Customer Engagement Industry Insights Customer Care Contact Center Insights User Experience