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Adaptive IVR Blog

CRM Magazine 2017 Best IVR and 10th Year WFO Category Winners!

Verint and Contact Solutions do it again!  CRM magazine names Verint as one of the top ranking contact center service leader for 2017. In fact, our WFO solution has taken top ranking for the tenth year in a row! Here's why...

Our interactive voice response (IVR) and Workforce Optimization (WFO) solutions won for their categories, and our Contact Center Search and Customer Case Management solutions ranked as one of the top service leaders in those categories. Highly ranked IVR performance and IVR best practices and effective WFO results influenced the category wins.

Verint also ranked highest in depth of functionality for our IVR solution.

Read the full press release >

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Topics: IVR IVR Business Case Cloud IVR FAQ WFO