Verint and Contact Solutions do it again! CRM magazine names Verint as one of the top ranking contact center service leader for 2017. In fact, our WFO solution has taken top ranking for the tenth year in a row! Here's why...
Our interactive voice response (IVR) and Workforce Optimization (WFO) solutions won for their categories, and our Contact Center Search and Customer Case Management solutions ranked as one of the top service leaders in those categories. Highly ranked IVR performance and IVR best practices and effective WFO results influenced the category wins.
Verint also ranked highest in depth of functionality for our IVR solution.
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