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Adaptive IVR Blog

Chris Sussman

Recent Posts by Chris Sussman:

6 Steps to Prepare your Contact Center for Emergencies

Hurricane Sandy hit the east coast with fury in October 2012. As the massive storm moved ashore, large technology companies around the country began experiencing major outages due to the brutal weather. For call centers caught off guard, it meant valuable communications were being delayed or not sent at all. It also meant a complete breakdown in communication with consumers at a time when it was of the utmost importance.

Topics: Industry Insights