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Adaptive IVR Blog

What Bad IVR and Leaky Pipes Have in Common

When you think about your interactive voice response (IVR), leaks may not come to mind. You are probably more concerned about costs, the customer experience (CX), and system efficiency and uptime. But make no mistake, IVRs may develop leaks just like your pipes – and these steady drips can affect cost, CX, efficiency and more. 

Topics: Customer Experience IVR Business Case Process Improvement Performance Optimization Contact Center Insights