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Adaptive IVR Blog

Under Pressure? Make Diamonds in Contact Center Operations

If you're the Vice President of Contact Center Operations, you have a lot on your shoulders. You’re responsible for one of the most highly-visible customer interaction points in your business. You set the strategy for customer care fulfillment and it’s your job to measure the results and report them to your company’s leadership team.

Because your responsibilities lie at the intersection of customer experience and a huge cost center, you’re under the magnifying glass. 

Topics: Contact Center Insights