Transforming
Customer Assistance

Empower your contact center
with intelligent customer engagement solutions
that adapt to individual needs.

Provide smarter self-service and live assistance
to your customers through voice and digital channels.

New Anouncement!

Next IT: Now Part of Verint Intelligent Self-Service

For two decades Next IT has been empowering enterprises to better serve their customers and employees with Intelligent Virtual Assistants and Chatbots.

Now we're going to take Intelligent Self-Service to a whole new level.

How may we help you?

Solutions for Government and Commercial Enterprise

Choose your path.

Engaging citizens can be very different from engaging customers. Our deep experience in government and enterprise contact center solutions will help you engage more effectively in the ways most appropriate for your organization.

To learn more about our government or commercial enterprise solutions, choose the path that matches your contact center interest.

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Proven Solutions from a Trusted Leader

Contact Solutions, a Verint Company

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Verint's comprehensive platform for customer engagement optimization includes proven and unified solutions for customer analytics, omni-channel engagement management, and workforce optimization.

Contact Solutions Adaptive IVR can enhance workforce optimization and self-service performance.

What's new in the market?

Keep up with the latest trends in customer engagement, digital transformation, and consumer behavior.

Optimized IVR and Retail Banking Success

Success with Optimized IVR in Retail Banking

Optimizing customer relations for a large and varying demographic

An interactive voice response (IVR) system can transform the customer experience

IVR can reduce costs while increasing customer satisfaction

7 Steps to Win the Contact Center Optimization Game

Maximizing your response to changing customer needs while optimizing contact center staff

Leveraging the power of data analytics to boost your contact center operations

Maturing your contact center strategy to win and fix what keeps you up at night How to develop a persistent customer engagement strategy

VP Operations Contact Center Survival Guide

Overlooked Solutions to Top Issues

A handy survival guide for the VP of Operations at your call center

Introducing strategies to better relationships between call center agents and customers

How mobile customer care can lead to happier agents

Remarkable Results

We'll make you feel like a customer engagement superhero.

Reduce Cost

Improve CX

Increase Self-Service Utilization and Reduce ATA

Gain Efficiency

What We Do

Learn more about our featured products.

Adaptive Personalization

Personalized IVR that adapts to individual callers. Better CX and shorter calls.

Fraud Prevention

Adaptive Fraud Prevention spots suspicious behavior in the IVR so you can take action.

Customer Stories

We help enterprises improve CX, increase agent productivity, reduce cost per contact, and fight contact center fraud. Read their stories to learn more...