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Transforming
Customer Assistance

Empower your contact center
with intelligent customer engagement solutions
that adapt to individual needs. 

Provide smarter self-service and live assistance
to your customers through voice and digital channels.

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Government Solutions - Citizen Engagement - IVR - Mobile - Fraud 

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Choose your path.

Engaging citizens can be very different from engaging customers.  Our deep experience in government and enterprise contact center solutions will help you engage more effectively in the ways most appropriate for your organization.    

To learn more about our government or commercial enterprise solutions, choose the path that matches your contact center interest. 

Customer Engagement Solutions - IVR - Intelligent Messaging - Mobile

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Verint, the leader in actionable intelligence

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Verint's comprehensive platform for customer engagement optimization includes proven and unified solutions for customer analytics, omni-channel engagement management, and workforce optimization.

Contact Solutions Adaptive IVR can enhance workforce optimization and self-service performance. 

Contact Solutions My:Time™ Intelligent Messaging extends engagement management to any device.

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Optimized IVR and Retail Banking Success

Success with Optimized IVR in Retail Banking

  • Optimizing customer relations for a large and varying demographic
  • An interactive voice response (IVR) system can transform the customer experience
  • IVR can reduce costs while increasing customer satisfaction

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7 Steps to Win the Contact Center Optimization Game

  • Maximizing your response to changing customer needs while optimizing contact center staff
  • Leveraging the power of data analytics to boost your contact center operations
  • Maturing your contact center strategy to win and fix what keeps you up at night How to develop a persistent customer engagement strategy

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VP Operations Contact Center Survival Guide

Overlooked Solutions to Top Issues

  • A handy survival guide for the VP of Operations at your call center
  • Introducing strategies to better relationships between call center agents and customers
  • How mobile customer care can lead to happier agents

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Reduce Cost per Contact

Reduce Cost

Improve CSAT and CX

Improve CX

Increase Self-Service Utilization and Reduce ATA

Gain Efficiency

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Adaptive Personalization - Personalized IVR

Adaptive Personalization

Personalized IVR that adapts to individual callers.  Better CX and shorter calls.

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Adaptive Fraud Prevention - Prevent Fraud in the IVR

Fraud Prevention 

Adaptive Fraud Prevention spots suspicious behavior in the IVR so you can take action.

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We help enterprises improve CX, increase agent productivity, reduce cost per contact, and fight contact center fraud.  Read their stories to learn more...

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Community Bank IVR Case Study
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Adaptive IVR Blog

   Adaptive    IVR

Customer Service Agent Productivity is like a Monopoly Game

Customer Service Agent productivity has its ups and downs. The foundation you put in place to...

Digital Engagement Blog

Digital Engagement

Artificial Intelligence Landscape:  Ready to Place Your Bets?

Are you ready to invest in AI technologies to drive contact center performance? My guess is that...

Citizen Engagement Blog

Citizen Engagement

GovTech Recap: What Priorities City and County Government CIOs Have in Common

This week, large city and county CIOs and CTOs came together at the Government...

Fraud Prevention Blog

Fraud Prevention

Contact Centers: Block Fraud’s Path of Least Resistance

Fraudsters with their eyes on the prize of customers’ bank, credit card and other financial or...