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Transforming
Customer Assistance

Empower your contact center
with intelligent customer engagement solutions
that adapt to individual needs. 

Provide smarter self-service and live assistance
to your customers through voice and digital channels.

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Government Solutions - Citizen Engagement - IVR - Mobile - Fraud 

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Choose your path.

Engaging citizens can be very different from engaging customers.  Our deep experience in government and enterprise contact center solutions will help you engage more effectively in the ways most appropriate for your organization.    

To learn more about our government or commercial enterprise solutions, choose the path that matches your contact center interest. 

Customer Engagement Solutions - IVR - Intelligent Messaging - Mobile

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Verint, the leader in actionable intelligence

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Verint's comprehensive platform for customer engagement optimization includes proven and unified solutions for customer analytics, omni-channel engagement management, and workforce optimization.

Contact Solutions Adaptive IVR can enhance workforce optimization and self-service performance. 

Contact Solutions My:Time™ Intelligent Messaging extends engagement management to any device.

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Optimized IVR and Retail Banking Success

Success with Optimized IVR in Retail Banking

  • Optimizing customer relations for a large and varying demographic
  • An interactive voice response (IVR) system can transform the customer experience
  • IVR can reduce costs while increasing customer satisfaction

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Digital Persistence and Intelligent Messaging

How Digital Persistence Pays Off

  • How to develop a persistent customer engagement strategy
  • How the most effective enterprises have used this strategy
  • Mobile-first, customer-centricity is critical

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VP Operations Contact Center Survival Guide

Overlooked Solutions to Top Issues

  • A handy survival guide for the VP of Operations at your call center
  • Introducing strategies to better relationships between call center agents and customers
  • How mobile customer care can lead to happier agents

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Reduce Cost per Contact

Reduce Cost

Improve CSAT and CX

Improve CX

Increase Self-Service Utilization and Reduce ATA

Gain Efficiency

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Adaptive Personalization - Personalized IVR

Adaptive Personalization

Personalized IVR that adapts to individual callers.  Better CX and shorter calls.

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Adaptive Fraud Prevention - Prevent Fraud in the IVR

Fraud Prevention 

Adaptive Fraud Prevention spots suspicious behavior in the IVR so you can take action.

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We help enterprises improve CX, increase agent productivity, reduce cost per contact, and fight contact center fraud.  Read their stories to learn more...

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Community Bank IVR Case Study
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Adaptive IVR Blog

   Adaptive    IVR

GenZ Perspective on Bad IVR and Bad Customer Service

GenZ, or Post-Millennial, consumers are the last demographic group you would expect to make a phone...

Digital Engagement Blog

Digital Engagement

The Chatbot Tech Stack: Your Checklist for Smarter Customer Service

Chatbots and intelligent messaging solutions can help you deliver smarter customer service with a...

Citizen Engagement Blog

Citizen Engagement

Government Customer Service Under the New Presidency

While the world watches as Donald Trump is inaugurated as the President of the United States, many...

Fraud Prevention Blog

Fraud Prevention

Epic Fraud! Biggest Food Stamp Bust Teaches Us a Lesson

We hear about fraud occurring in government programs all the time, right? So why was this month’s...