Optimize Customer Engagement
Through their digital behavior, your customers will tell you how to get more fully engaged. You just need to capture and know how to interpret the data. My:Time™ can help you continually boost performance, improve the customer experience, and get more fully engaged.
My:Time collects a wealth of information about how your customers engage with your enterprise. Our engagement analysis team can intepret this customer interaction data on your behalf. We'll analyze data from both self-service and live service interactions, including text analytics and detailed conversion path analysis. Then we'll make recommendations to help you:
- Help consumers achieve their goals with less effort
- Find and eliminate points of friction and struggle in self-service interactions
- Use proactive help more effectively to increase conversions
- Identify more tasks that can be delivered via self-service to improve agent productivity