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My:Time Consumer Device Integration

Add My:Time to Existing Apps

You can quickly embed My:Time™ within your existing web, mobile web, and mobile apps to extend their functionality and improve customer engagement.  This typically takes only a few hours using our web (HTML, Javascript) and Mobile (iOS, Android) SDK. 

Core out-of-the-box functionality enabled by embedding My:Time
  • Multi-modal communications (Text, voice memo, images) for self-service and live interactions
  • App2Agent™ seamless transition from self-service to a live conversation
  • Full interaction history available to both customers and agents
  • Start, stop, and resume interactions without losing context over time
  • Start, stop, and resume interactions without losing context across devices
  • Smart FAQs and context-sensitive help to enhance self-service
  • Single sign-on.  The SDK can obtain login credentials from the parent app.
  • Fully brandable.  Change UI components so My:Time matches your brand.
  • Update My:Time functionality without having to update and re-release your mobile apps

Embed My:Time in your existing apps, and you can quickly create a  common, more engaging experience that's accessible from a wide range of devices. 

Add a My:Time Mobile App

If you don't have a mobile app or it's time to invest in a new one, we've got you covered.  My:Time can be extended to include a complete mobile app.  We can do this work for you, or you can build your own app and embed My:Time using the SDK.

My:Time + Mobile App
  • Complete mobile app (iOS and Android)
  • Fully integrated with My:Time Cloud
  • Provides common experience that complements your web apps
  • Turnkey app solution built to your requirements

Enhance and Extend Self-Service

Our service delivery model gives you the flexibility to integrate My:Time on your own, or leverage our resources to get the job done.  Either way, My:Time can help you enhance and extend self-service in multiple ways.

  • Embed My:Time in your existing apps
  • Deploy a My:Time mobile app
  • Do both and provide a common experience across all apps

No matter how you choose to deploy My:Time, you'll create a common experience across multiple devices that will enhance and extend your self-service capabilites and provide a seamless transition to live assistance.  Your customers will love it.

And once your customers learn that they can achieve virtually any goal by starting in My:Time, guess what?  It will become their go-to place to engage with you.  On any device.  At any time.  At their convenience. 

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