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My:Time Cloud Customer Engagement Platform

Inside the My:Time Cloud

The My:Time™ cloud customer engagement platform gives you the power to provide a completely new kind of experience for digital consumers.  Several key My:Time cloud services enable an experience designed to engage differently:

  • Manages customer self-service dialogs
  • Manages conversations with live agents
  • Manages multi-modal communications
  • Maintains context across devices and over time
  • Records customer interaction history
  • Provides analytics and reporting
Cloud Convenience and Reliability

The My:Time cloud delivers 99.999% uptime across three geographically dispersed, fully redundant data centers in North America.  That represents millions of dollars of infrastructure you won't have to build, and thousands of hours of operational efficiency you gain instantly. 

You also get the convenience of a cloud-based customer engagement solution:

  • Rapid deployment
  • Instant scalability
  • Infrastructure upgrades
  • Business agility and focus

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