Verint IVR and Voice Self-Service
Elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.
Modernize your IVR to improve performance
Elevate your IVR experience with these capabilities:
- Personalize call flow based on caller behavior to improve CX.
- Detect potential fraudsters in real-time and take action to mitigate risk.
- Analyze goal completion and use this insight to help continuously boost automation rates.
Get informed and be inspired with Engage on-demand
Take your self-service and AI initiatives to the next level with four dynamic on-demand webinars. From consumer behavior insights to AI-powered self-service, learn tips and tricks to elevate CX and reach your goals.
Watch the Webinar: Engage21 AI & AnalyticsSimplify IVR deployment and operations
Verint’s fully-managed cloud solution can take the drama out of operating an IVR, especially during a crisis. Our voice self-service cloud hasn’t had a system outage in more than a decade. It has survived hurricanes, earthquakes, and ice storms that triggered massive power outages. And with plenty of capacity on demand, you can spike to many times your average call volume and still handle the load.
Deployment options range from low cost DTMF (touch tone) to full natural language with AI-based call routing and issue resolution. Verint’s white glove service can help you with a data-driven assessment of business needs and tailor a solution to deliver the desired results.
Automate more interactions
Verint’s powerful suite of enterprise self-service solutions connect your customers and employees with the information, resources and support they need—when they need it.
Improve experiences and glean business-changing insights across your voice and digital channels. Scale quickly and securely with Verint.
Learn More About Call DeflectionA smart start to enterprise AI
Verint’s AI Blueprint is an award-winning conversational analysis system that takes a company’s existing business data and leverages Verint’s AI and machine learning to identify and validate chatbot use cases, de-risk investments and accelerate automation opportunities. Reach your goals faster with AI Blueprint.
Plan Intelligently with AI BlueprintRelated Self-Service Solutions
Verint’s Self-Service in Action
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