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Citizen Engagement Blog

Government Podcast: Knocking out the Government Program Fraudster

Identifying and stopping fraud in the contact center is not a one-two punch. It takes intelligence and action combined in a thoughtful manner that critically monitors and detects the good from the bad, in real time and over time, depending on your needs and goals.

As we dig deeper into fraud attacks, so too does the story expand to a beneficial conclusion…for your citizens and government, that is. Dean D’Adamo, of Contact Solutions a Verint Company, challenges you to be the knock-out champion in the war against fraud. 

And as you know, every champ had a strong team and the best tools to get them to their winning goal.

This 2-minute podcast reinforces the critical need for better prevention for your vulnerable citizens.

Click to play:

 

You might also like these related podcasts: 

Following Cyber Attacks to the Contact Center >

The Deeper Contact Center Impact of Cyber Attacks >

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Topics: IVR Security Fraud Prevention Government customer service