Mindfulness. It's not just personal anymore. It's a state of mind that can enhance performance in the contact center if you apply it to your WFO and IVR strategies. Start with your approach to the three P’s of business – people, process and product.
Learning expert, Eduardo Brinceno, said in his popular TedTalk How to get better at the things you care about
“...the most effective people and teams in any domain do something we can all emulate. They go through life deliberately alternating between two zones: the learning zone and the performance zone.”
So what does that mean for creating contact center mindfulness that delivers actionable, improved results? Let’s put our learning zone caps on for the moment, because what you read next will help you get to your performance zone even faster.